Ask Away...
Frequently Asked Questions
Ask Away...
Frequently Asked Questions
How do we know we are getting The Best Bamboo?
We have been doing this for close to 20 years now. That in itself tells of our credibility.
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Will our Bamboo Linen 'fluff'?
​Bamboo fabric is short fibre and loss fluff is normal, The special ultra-fine microporous structure inside bamboo fibers make them with strong adsorption capacity,
So there will be some loss fluff for bamboo bed sheets.
Bamboo bed linen should not be washed heavily, wrung dry, or soaked for a long time.
Is it better to wash bamboo bed sheets by hand or machine?
The beauty of bamboo bedding is that it stays soft and luxurious even with regular machine washing. Just be sure to use a gentle spin cycle and low heat for the best results.
There you have it, the simple instructions for washing bamboo sheets. Bamboo fibres are resilient and naturally antimicrobial, but harsh chemicals like bleach and fabric softener can degrade the structure, leaving sheets discoloured and limp.
What is your return policy?
We accept all returns for a full refund - less shipping costs, if products returned within 7 days of purchase and in good order.
Do you offer customized products?
Sure! We are happy to cater to your needs. If you do not find the size that you want or the color - we will do our Best to make it happen.
What forms of payment do you accept?
You are welcome to pay via Credit Card either via Stripe or via PayPal. Both being reputable and safe payment gateways.